Last updated: January 2024
Lush Pulse is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about your rights and our data protection practices.
Data Controller
Lush Pulse acts as the data controller for personal information collected through our website and services. We are responsible for deciding how your personal data is processed and for what purposes.
Contact details:
Lush Pulse
47 Queen Square
Bristol BS1 4LH
Email: [email protected]
Your Rights Under GDPR
Right of Access (Article 15)
You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data along with information about how it is processed.
Right to Rectification (Article 16)
You have the right to have inaccurate personal data corrected and incomplete data completed.
Right to Erasure (Article 17)
Also known as the "right to be forgotten", you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.
Right to Restriction of Processing (Article 18)
You may request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data.
Right to Data Portability (Article 20)
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object (Article 21)
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making (Article 22)
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.
Lawful Bases for Processing
We process personal data under the following lawful bases:
Contractual Necessity
Processing necessary to perform our property search and consultation services as agreed with you.
Consent
Where we rely on your consent, you may withdraw it at any time by contacting us. This will not affect the lawfulness of processing based on consent before withdrawal.
Legitimate Interests
Processing necessary for our legitimate business interests, such as improving our services and maintaining security, where these interests do not override your fundamental rights.
Legal Obligation
Processing required to comply with our legal and regulatory obligations.
Data Protection Principles
We adhere to the following data protection principles:
- Lawfulness, fairness and transparency: We process data lawfully and transparently
- Purpose limitation: We collect data for specified, explicit purposes
- Data minimisation: We collect only data that is necessary
- Accuracy: We keep personal data accurate and up to date
- Storage limitation: We retain data only as long as necessary
- Integrity and confidentiality: We protect data against unauthorised processing
- Accountability: We can demonstrate compliance with these principles
International Data Transfers
If we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and will inform you without undue delay if the breach is likely to result in a high risk to your rights.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us using the details provided above. We will respond to your request within one month. In complex cases, this period may be extended by a further two months, in which case we will inform you of the extension.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this GDPR information periodically. Any changes will be posted on this page with an updated revision date.