Last updated: January 2024
Lush Pulse ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name and contact details (email address, postal address)
- Property preferences and requirements
- Communication history with our team
- Information related to your tenancy search
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on our website
- Referring website or source
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our property search services
- To respond to your enquiries and communications
- To match you with suitable properties based on your requirements
- To send service-related communications
- To analyse website usage and improve user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract: Processing necessary to perform our services as agreed
- Consent: Where you have provided explicit consent
- Legitimate Interests: For our business operations and improving our services
- Legal Obligation: Where required by applicable law
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Property owners and letting agents (with your consent, for viewing arrangements)
- Service providers who assist our operations (under confidentiality agreements)
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for a period of six years after the conclusion of our services, unless a longer retention period is required by law.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Lush Pulse
47 Queen Square
Bristol BS1 4LH
Email: [email protected]